Return & Refund Policy
RETURN AND REFUND & EXCHANGE POLICY
Last Updated: 19/09/2024
Thank you for shopping at www.youpromall.in
If, for any reason, You are not completely satisfied with a purchase, we invite You to review our Policy.
The following terms are applicable for any products that you purchased with us.
INTERPRETATION AND DEFINITIONS
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Exchange Policy:
Individual (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to youpromall Located at IN.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to My Site, accessible from www.youpromall.in
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
GENERAL RETURN POLICY
If the product will be refund, returned or exchanged there will be charge on Shipping Fee of Rs,99
Return Handling Fee of Rs,149 per item, and Restocking Fee of Rs,349 per item, which would be applied through a total reduced refund or credit.
Product that are bought from the Physical Stores can’t be returned. All Items are eligible for return exempt the products that are: depended which products
1. There is only one time return policy for all the products.
2. Customers can return their order within 3 days from the date of delivery of the order. For customised/personalised orders there is no returns.
3. All returns must be in unused condition with all original packaging intact.
4. Customer should self-ship your returns, you are requested to pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you to do it through a reliable local courier service.
5. Once the return product is received we will initiate the refund to you in 24 hours. For more queries on return, please write to us at contact@youpro.in or call us at +918260044445. You can return your order within 3 days from order delivery. For more details refer FAQ’s. There is only one time return policy but for specialized products there is no return.
Refund Policy
What are the terms and conditions for refund?
1. You can ask for a refund against any of your order within 3 days of its date of delivery.
2. If you are a guest user you will need to register with the email address in order to place the order & ask for a refund.
3. For any other requests or queries regarding this, kindly write to us at contact@youpro.in
How long does the refund procedure take?
1. The refund procedure will be initiated within 24 hours once we receive your product. Once initiated, the amount will be transferred in your bank account within 7working days.
Where should I return my product?
The courier charges will be beared by the customers. You can also send the product to us at the given address provided below.
Plot no:51 Malad West evershine road
MUMBAI– 400095
I haven’t received my refund yet. What should I do?
1. We update our customers through emails once we initiate the refund procedure.
2. If our last email states that we have initiated the refund procedure, kindly wait for the process to complete.
3. For queries you can write to us at contact@youpro.in
EXCHANGE POLICY
Products can be exchanged for a different size or color variation, provided that such variation is available. Customers are allowed to exchange for item within 3 days. Exchanges exceeding 3 days will not be processed.
If customer recieves a defective products they need to get in touch with us in 3 days and we will exchange the product in 5-11 business days
In order to be eligible for exchanges make sure that these following conditions are met:
Product must be returned in its original packaging
Product wasn't used or damaged
Product must include original tags (if applicable)
Product must have the receipt or proof of purchase
You are required to ship back the product if .
You exchanged product will be processed Once items are received and conditions confirmed.
You are given the rights to exchange the item, One time. Provided that all conditions in Exchange Policy are met.
Unfortunately, product that were marked as a gift when purchased is not allowed to be Returned or Exchanged.
Unfortunately, product that were marked as a Bundled when purchased is not allowed to be Returned or Exchanged.
HOW TO INITIATE A RETURN
If you have a request for Return, Refund or Exchange and if you have further clarification and questions, Please do not hesitate to contact us through our:
Self-Service Portal: www.youpromall.in
Return & Refund Policy
Nonrefundable Cash on Delivery Charge: An additional fee of Rs 200 for cash on delivery is nonrefundable and applies to all orders without exception.
Refund Policy: In the event that a refund becomes necessary due to specific circumstances, a deduction will be made to cover the shipping cost incurred while dispatching the product to your provided address.
Cash on Delivery Payment: If you opt for cash on delivery, please note that the nonrefundable charge of Rs 200 is an integral part of the payment process.
Order Confirmation: Order confirmation is provided after successful payment processing. At this point, the order is considered binding and cannot be altered or cancelled.
Refund Deduction: Should a refund become necessary, the total amount refunded will be less the shipping cost incurred during the delivery process.
Transparent Payment: All payment options are presented clearly during the checkout process, ensuring you have a full understanding of the charges before completing your order.
Cash on Delivery Charge: The Rs 200 cash on delivery charge is nonrefundable and forms an integral part of the payment for this service
Refund Calculation: In the event of a refund, the refunded amount will be calculated minus the shipping cost associated with sending the product to your designated address.
Cash on Delivery Explanation: The nonrefundable charge of Rs 200 for cash on delivery is part of our policy and applies to all applicable orders.
Order Irreversibility: After the successful completion of payment and order confirmation, the order becomes irreversible and cannot be cancelled or changed.
Refund Calculation Process: If a refund is initiated, the refunded amount will be reduced by the shipping cost associated with delivering the product to your specified address.
Cash on Delivery Nonrefundable Fee: The Rs 200 cash on delivery charge is a nonrefundable component of the payment process, stipulated as part of our terms.
Order Commitment: Once payment is confirmed and the order is processed, it is considered binding. Amendments or cancellations will not be entertained.
Refund Amount Calculation: In the event of a refund, the total amount refunded will be adjusted to exclude the shipping cost associated with product delivery.
You will be updated for their Return Status through their PHONE provided that contact information is recorded to us.
For any further queries regarding return, exchange or refund, please reach out to customer support at contact@youpro.in
For more info contact us
Whatsapp Support +918268044445